Some hams think they know it all to such extent that nothing is beyond them. That world lives in their minds and their minds only, however, and they are reluctant to see it any other way.Ī good trouble-shooting section in an operator's manual is no doubt the best time-saver for both the user and the equipment maker's service department but the problem is the manual is too often discarded with the packing. Some people think the only people in the world is him/her, the user, and the technician but this is because they live in a personal/private world of their own making. But the need for a call screener is necessary, in my opinion, and the best screeners will say, "Let me ask you a few questions so I will know best how to route your call." Still not the best way but an automatic "Push 3 if." is another thing for callers to complain about. ![]() ![]() ![]() I called about a choke in the RF stage of a 40M QRP transceiver and it took me a good ten minutes to (finally) get to a tech who sent me the choke I needed.
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